Preguntas Frecuentes

Preguntas Frecuentes

Hemos reunido las dudas más habituales para que puedas comprar muebles para tu hogar con información clara antes y después del pedido.

1. Cuánto tarda en prepararse mi pedido?

El pedido suele prepararse y salir en un plazo de 1 a 3 días laborables.

2. Cuánto tarda la entrega?

El plazo estimado de entrega es de 3 a 12 días, según la ruta logística, el volumen de pedidos y posibles incidencias del transportista.

3. Cuánto cuesta el envío?

Los pedidos de 269.99 EUR o más tienen envío gratuito. Para pedidos inferiores a 269.99 EUR, el coste de envío es de 10.99 EUR.

4. Los precios incluyen impuestos?

Sí. Los precios mostrados incluyen los impuestos aplicables. Salvo el coste de envío indicado antes de finalizar la compra, no se añaden cargos adicionales.

5. Puedo devolver un producto?

Sí. Puedes solicitar una devolución sin indicar motivo dentro de los 14 días naturales posteriores a la recepción del pedido.

6. Cuándo recibiré mi reembolso?

Una vez aprobada la devolución o cancelación, el reembolso se emite al método de pago original. El importe suele reflejarse en 3 a 6 días.

7. Puedo cancelar un pedido?

Sí, puedes cancelarlo desde el sitio web cuando la opción esté disponible o escribiendo por correo. Si el pedido ya está enviado, deberá gestionarse como devolución.

8. Qué hago si el mueble llega dañado?

Conserva el embalaje y toma fotografías del producto, la caja y la etiqueta de envío. Después, contacta con nuestro equipo para revisar la incidencia.

9. Cómo puedo contactar con atención al cliente?

Puedes escribir a shipping@aldericahome.com indicando tu número de pedido y el motivo de la consulta.

10. Datos de atención

Correo de contacto: shipping@aldericahome.com

Teléfono: +1 217 279 6386

Horario de atención: lunes a viernes, de 9:00 a 18:00, hora de España peninsular.

Dirección: 4032 HENNEPIN DR

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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Comfortable & Stylish Shoes for Men and Women

Comfortable & Stylish Shoes for Men and Women
Whether you're shopping for men's shoes or women's shoes, comfortable stylish shoes that keep up with the current style trends should be a priority. What if you could have all that, plus plantar fasciitis shoes and heel pain shoes designed with supportive arch support technology to relieve aching feet? At StrideOn, every pair is crafted with high-quality, breathable materials like durable leather and soft suede, so you can enjoy all-day comfort without sacrificing style. With StrideOn, you never have to choose between looking stylish and feeling supported; every step is designed for comfort that lasts. Read more...
Comfortable & Stylish Shoes for Men and Women
Whether you're shopping for men's shoes or women's shoes, comfortable stylish shoes that keep up with the current style trends should be a priority. What if you could have all that, plus plantar fasciitis shoes and heel pain shoes designed with supportive arch support technology to relieve aching feet? At StrideOn, every pair is crafted with high-quality, breathable materials like durable leather and soft suede, so you can enjoy all-day comfort without sacrificing style. With StrideOn, you never have to choose between looking stylish and feeling supported; every step is designed for comfort that lasts. Read more...

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