Cancelación de Pedido

Cancelación de Pedido

En aldericahome entendemos que una compra de mobiliario puede requerir una revisión final de medidas, estilo o necesidades del hogar. Por ello, ofrecemos una forma clara de solicitar la cancelación antes de que el pedido entre en preparación avanzada o sea entregado al transportista.

La cancelación puede realizarse desde el área de cliente del sitio web, cuando la opción esté disponible, o escribiendo a shipping@aldericahome.com.

1. Cancelación antes del envío

Si el pedido aún no ha sido preparado ni enviado, podrás solicitar su cancelación sin penalización. Nuestro equipo revisará el estado interno del pedido y confirmará si la cancelación puede completarse.

2. Pedido ya preparado o enviado

Cuando el pedido ya se encuentre en proceso logístico, puede que no sea posible detenerlo. En ese caso, el cliente podrá utilizar el derecho de devolución dentro de los 14 días naturales posteriores a la recepción, siempre que se cumplan las condiciones de devolución aplicables.

3. Reembolso tras una cancelación aceptada

Si la cancelación se aprueba, el reembolso se emitirá al método de pago original. El plazo habitual para que el importe se refleje es de 3 a 6 días, según la entidad bancaria o el proveedor de pago.

4. Cómo solicitar ayuda

  • Indica el número de pedido y el nombre usado en la compra.
  • Especifica si deseas cancelar todo el pedido o solo parte de él.
  • Escribe lo antes posible para aumentar las opciones de gestión antes del envío.

5. Datos de atención

Correo de contacto: shipping@aldericahome.com

Teléfono: +1 217 279 6386

Horario de atención: lunes a viernes, de 9:00 a 18:00, hora de España peninsular.

Dirección: 4032 HENNEPIN DR

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

Video

A short description of the video.
A short description of the video.

Comfortable & Stylish Shoes for Men and Women

Comfortable & Stylish Shoes for Men and Women
Whether you're shopping for men's shoes or women's shoes, comfortable stylish shoes that keep up with the current style trends should be a priority. What if you could have all that, plus plantar fasciitis shoes and heel pain shoes designed with supportive arch support technology to relieve aching feet? At StrideOn, every pair is crafted with high-quality, breathable materials like durable leather and soft suede, so you can enjoy all-day comfort without sacrificing style. With StrideOn, you never have to choose between looking stylish and feeling supported; every step is designed for comfort that lasts. Read more...
Comfortable & Stylish Shoes for Men and Women
Whether you're shopping for men's shoes or women's shoes, comfortable stylish shoes that keep up with the current style trends should be a priority. What if you could have all that, plus plantar fasciitis shoes and heel pain shoes designed with supportive arch support technology to relieve aching feet? At StrideOn, every pair is crafted with high-quality, breathable materials like durable leather and soft suede, so you can enjoy all-day comfort without sacrificing style. With StrideOn, you never have to choose between looking stylish and feeling supported; every step is designed for comfort that lasts. Read more...

Help

Brand

Shop

Copyright @ StrideOn

Carrito

Cargando